Engineered Software and PUMP-FLO Solutions are and have always been, committed to our customer’s satisfaction, as well as their user experience. Along with offering the best support in the industry, we also look to implement proactive measures so our customers never have to use their support service or wait to use their web products from us. We are monitoring Continuous Uptime more closely than ever before using even finer detailed reports, and this month's blog explains what that means for you.
Our latest improvements are completely behind the scenes but the results can be felt throughout our product lines and website users. The term, Continuous Uptime might seem out of place in the technology industry but I assure you, it is just as important to our customers as it would be to a production supervisor in an industrial manufacturing plant.
What we’ve done
In additional to significant investments in our infrastructure to enhance the availability and scalability of our delivery framework, we have created a monitoring system for all of our PUMP-FLO and Engineered Software web services on Amazon Web Services. This includes metrics and warnings for standard server attributes like CPU, memory and disk storage. In addition, we have created custom metrics to monitor performance and response times.
The monitoring system is the first step toward a fully distributed and scalable web services environment, which is currently in progress.
Why we’re doing it
We understand pump selection is:
- an integral part of how pump manufacturers communicate with pump buyers
- an integrated part of their sales and quotation process
- a key advantage for system designers
- a valuable lead generation tool
PUMP-FLO web services and our Insight configurator are key to our customers’ business goals and their strategic initiatives to grow revenue, penetrate new markets, and improve organizational efficiency.
We’re advancing scalable, web-based and secure technology for pump selection to meet those needs and ensure a stable, continuous platform.
PUMP-FLO is a worldwide web services platform and as such, we strive for 24x7 uptime. By implementing this uptime monitoring system, we are able to provide more flexibility, reliability, quicker response times and additional security all while our services remain uninterrupted for our customers.
